Our guarantee is that within 30 minutes of answering your call, an Intact Insurance claims representative will start the claims process, and will have the ability to take charge of the situation and arrange emergency support if required (the “Guarantee”). This applies only in respect of new loss or damage not previously reported to Intact Insurance in respect of a valid Intact Insurance personal auto, personal home, or commercial auto (does not apply to commercial fleet, long haul trucking, or garage claims) policy (the “Policy”). The support offered by our claims representatives depends on your insurance coverage.

To activate the Guarantee, the policyholder must call 1 866 464 2424 and speak to a claims representative. No other form of communication is permitted to activate the Guarantee.

The Guarantee is not valid if Intact Insurance’s operations are impacted by a system failure or catastrophic situation occurring in Canada at the time of your call, such as: earthquake, blackout, hailstorm, forest fire, flood, act of terrorism, war or other major natural disaster, or political unrest.

If we are not able to live up to the Guarantee we will write you a cheque in the amount of the annual premium of your Policy relating to the claim to a maximum of $1,000. Your coverage will not be affected as a direct result of this payment.

Terms and conditions of this Guarantee may change without notice.