Intact Insurance is committed to providing customers with exceptional service. It is important to us that our customers let us know how we are doing. If you are not satisfied with the service you have received, we encourage you to give us your feedback through the following Complaint Handling Protocol. We want to ensure that your concerns are handled fairly and efficiently.
For Quebec Customers
We value our customers and take their complaints very seriously. If you have any concerns related to the products or services you received, please contact us at:
Intact Insurance Company
2450 Girouard St. West
Saint-Hyacinthe, QC J2S 3B3
Your complaint will be directed to the appropriate business contact for handling. Whenever possible, we try to resolve the issue at the business level. If your concern is not resolved to your satisfaction, the matter can be escalated to the appropriate individual(s) in charge of complaint handling within our organization. If you remain dissatisfied with the resolution proposed and/or with the handling of your complaint itself, you may ask that a copy of the complaint file be forwarded to the Autorité des marchés financiers.
The Autorité des marchés financiers examines all complaints received and may recommend mediation if deemed advisable and the parties agree. Please note that the Autorité des marchés financiers does not provide monetary compensation with respect to consumer claims (other than cases covered under its specific programs).