IMPORTANT: Our phone system is temporarily not available, but we are fully operational. We are working to restore access and apologize for the inconvenience. To start a claim, or access your insurance documents, please visit your Client Centre or use our app.

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We are here to help. We are currently experiencing a high call volume and apologize for the longer than usual wait times. If you’re a customer impacted by the storm such as water damage, wind damage or power outages, you can report a claim any time online via Client Centre or on your mobile device through the Intact Insurance App. For immediate assistance, please call us at 1-866-464-2424.

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Working together to deal with COVID-19

We believe that insurance is about people, not things. Our priority is to be there for customers and brokers when they need us.

 

Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in over $600M in relief.

If you have concerns or questions about your situation, please contact your broker.

We are here to help.