Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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We are here to help. We are currently experiencing a high call volume and apologize for the longer than usual wait times. If you’re a customer impacted by the storm such as water damage, wind damage or power outages, you can report a claim any time online via Client Centre or on your mobile device through the Intact Insurance App. For immediate assistance, please call us at 1-866-464-2424.

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Have a disaster plan in place

As a business owner, you need to be prepared for the worst scenario to effectively manage risk. So think ahead and plan carefully.

Here are a few helpful tips:

  • Make a detailed inventory should be done of your business property along with complete descriptions of your assets and goods. Employees should receive disaster training. Consider staging drills so everyone knows what to do, and how to properly report an incident. A standard incident reporting form is useful.
  • Photographs are the best way to record your damage and substantiate your claim. Put digital cameras in all vehicles. Have cameras available to clerks, managers, foremen, etc. and assign someone the responsibility of maintaining the cameras.
  • Consider whether surveillance cameras are right for your business, and make sure you keep digital records for at least 30 days.

More tips