Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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Contact Intact Insurance

Find a location

Find the Intact Insurance location nearest you in the list below. 

Intact Insurance Ajax

59 Westney Rd. South, Unit 8
Ajax ON L1S 2C9

Phone: (905) 686-0200

Toll-free: 1 (844) 489-3768

Hours of operation:

Monday to Friday: 8:30am - 5:00pm


Intact Insurance London

250 York St., Suite 200
London ON N6A 6K2

Phone: (519) 432-6721

Toll-free: 1 (800) 265-4487

Hours of operation:

Monday to Friday: 8:30am - 5:00pm


Intact Insurance Mississauga

6925 Century Ave., Suite 900
Mississauga ON L5N 7K2

Phone: (905) 858-1070

Toll-free: 1 (844) 989-3775

Hours of operation:

Monday to Friday: 8:30am - 5:00pm


Intact Insurance Ottawa

1200 St. Laurent Blvd., 004A
Ottawa ON K1K 3B8

Phone: (613) 748-3000

Toll-free: 1 (800) 267-1836

Hours of operation:

Monday to Friday


Intact Insurance Toronto

700 University Ave.
Toronto ON M5G 0A1

Phone: (416) 341-1464

Toll-free: 1 (844) 489-3768

Hours of operation:

Monday to Friday: 8:00am - 5:30pm

Phone Hours:Monday to Friday: 8:00am - 8:00pm

Saturday: 9:30am - 4:00pm


General Inquiries

Intact Insurance offers its services through a vast network of independent insurance brokers across the country. Intact Insurance is Canada's largest provider of business, home, and car insurance.

If you have questions about us or our products, your best source for information is your broker. If you have questions about your policy, want to make a change, or need to update your personal information – these are greater reasons to contact your insurance broker. (Your broker information is listed on your policy).


Submit a Claim Online

You can submit car and home claims on Client Centre and on the Intact Insurance app.  Login to submit a claim online.

Claims Hotlines

If it’s after business hours and you have an emergency on your hands, here’s the number to call:

Personal Insurance

1 (866) 464-2424

Specialty Insurance

1 (888) 448-4140

Customer Satisfaction

Intact Insurance is committed to providing customers with exceptional service. It is important to us that our customers let us know how we are doing. If you are not satisfied with the service you have received, we encourage you to give us your feedback through the following Complaint Handling Protocol. We want to ensure that your concerns are handled fairly and efficiently.

Online Services

Have questions about the Intact Insurance Online Services? Access the user guide for tutorials, FAQs and more. Access the Online services user guide here.

Consumer Information

Learn more about how you can protect yourself from fraud and the scams that might affect you.

Whistleblower Hotline

Intact is committed to conducting business with the highest standards of integrity, ethics, respect, excellence and social responsibility.

To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.

Website Feedback

We're always striving to make your experience with us better, and our website is no exception.  If you have feedback about our website please complete our website feedback survey.  It will help us improve your website experience. 

For media only:

If you are a member of the media, please contact the media relations team here.