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Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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How do I submit a claim online?

Submit a claim with ease with the Intact Insurance App or Client Centre!

Why submit an auto or home insurance claim online?
  • Submitting and tracking a claim is easy with the Intact Insurance App or Client Centre!
  • See how you can submit a home claim below.
  • Don't have a profile on the App or Client Centre? Find out how to sign up here

Enjoy a convenient, helpful and human process

Enjoy a convenient, helpful and human process. Insurance isn’t about things, it’s about people.

For speed and ease

For speed and ease – the Intact Insurance app guides you step by step through the claim submission process.

To track your claim status

To track your claim status – the Intact Insurance app also makes it easy to communicate with the claims team – by chat, for instance!

Upload claim-related documents

You can easily upload claim-related documents (photos, receipts and more) that the claims team will use to support your claim.

Step-by-step: Submitting a home claim online

woman in nature with car

No matter what happens, we’ve got your back.

In the event of a claim, we help you get through the insurance claims process as quickly and easily as possible. 


The app works on iOS 12 and above or Androids 7.0 and above. Update your phone's software regularly to maximize compatibility.

Yes, but since your file and other information are saved, you can quickly find them again by logging back into the app. We have extremely high security standards for managing our clients' data. You can see this for yourself and be reassured by reading the Privacy Promise on our website.

No worries! Simply download the app again, and your information will appear the next time you log in. 

Digital documents in the Intact Insurance App and Client Centre are protected against tampering and counterfeiting. Our apps do not provide access to any data without your explicit consent.

When you renew or make changes to your policy, the changes will appear the next business day in the app and widget. 

If you have the Wallet app, visit the Car or Documents section of the app and select "Add to Apple Wallet" to get the latest version. When you add the widget to your iPhone or Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.

Yes, you can submit a business insurance claim via our online forms. Visit the following link to access the forms

You can use the Intact Insurance App to submit a home claim for damage caused by water, windstorm, theft, fire, an accident, hail, collapsed or damaged structure, lost or misplaced belonging and vandalism. Similarly, you can submit other types of damages in the “Other” category. Our claim online tool allows you to provide more details to better understand what happened.

If damage also occurred to your boat or your trailer, you can also submit the claim through the app by clicking on “Submit a home claim”.
After submitting your car or home claim online, a claims adjuster will contact you within the next business day.

Intact Insurance's Online Services are available 24/7. You can submit a claim online through the Intact Insurance App or Client Centre anytime, from anywhere.

Once a claim is active, you can use the Intact Insurance App or Client Centre to chat with the claims representative assigned to your file via chat or email. You can also contact the Intact Insurance claims department at any time by phone at 1-866-464-2424.