Step-by-step: Submitting a home claim online
Open the Intact Insurance App on your smartphone. On the home screen, tap “Claims”, then select “Submit a home claim”.
Select the type of damage that you would like to submit a claim for. If the options do not correspond to the incident, select “Other” and describe the event.
You’ll then be asked to provide more details about the incident.
Enter details such as date and time at which the incident happened.
Confirm your contact information as it will be used by your claims adjuster to communicate with you to continue the claims process.
Check the consent box and select “Submit claim”.
You’re all set! A claims adjuster will contact you within the next business day to discuss your home claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.
The app works on iOS 12 and above or Androids 7.0 and above. Update your phone's software regularly to maximize compatibility.
Yes, but since your file and other information are saved, you can quickly find them again by logging back into the app. We have extremely high security standards for managing our clients' data. You can see this for yourself and be reassured by reading the Privacy Promise on our website.
No worries! Simply download the app again, and your information will appear the next time you log in.
Digital documents in the Intact Insurance App and Client Centre are protected against tampering and counterfeiting. Our apps do not provide access to any data without your explicit consent.
When you renew or make changes to your policy, the changes will appear the next business day in the app and widget.
If you have the Wallet app, visit the Car or Documents section of the app and select "Add to Apple Wallet" to get the latest version. When you add the widget to your iPhone or Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.
Yes, you can submit a business insurance claim via our online forms. Visit the following link to access the forms.
You can use the Intact Insurance App to submit a home claim for damage caused by water, windstorm, theft, fire, an accident, hail, collapsed or damaged structure, lost or misplaced belonging and vandalism. Similarly, you can submit other types of damages in the “Other” category. Our claim online tool allows you to provide more details to better understand what happened.
If damage also occurred to your boat or your trailer, you can also submit the claim through the app by clicking on “Submit a home claim”.
After submitting your car or home claim online, a claims adjuster will contact you within the next business day.
Intact Insurance's Online Services are available 24/7. You can submit a claim online through the Intact Insurance App or Client Centre anytime, from anywhere.
Once a claim is active, you can use the Intact Insurance App or Client Centre to chat with the claims representative assigned to your file via chat or email. You can also contact the Intact Insurance claims department at any time by phone at 1-866-464-2424.