my Drive® FAQ
Program and Policy
For questions about the my Drive program or use of the device, please call our customer care on : 1 855 250 4743 or email us at: firstname.lastname@example.org.
For questions about your automobile policy or changes to your personal information, please contact your independent insurance broker.
Your enrolment discount of 10% is applied upon enrolling into the program.
If you are eligible for a personalized discount, your premium will be adjusted at renewal upon the completion of your assessment period.
Your assessment period can last up to 9 months from when you install your device and start driving. The personalized discount will be applied upon the subsequent renewal.
The better your driving habits the more you could save. Try to avoid rapid acceleration and hard braking. But the most important thing is your safety. If you need to accelerate or hard brake to avoid an accident, make sure you do! Also, the time of day you drive affects your discount, so the less you drive during high-risk periods, the more you could save.
Your personalized discount will be confirmed upon completion of your assessment period. If you are eligible for a discount, it will be automatically applied on your next renewal. You will remain eligible to receive discounts as long as you continue to be enrolled in the program.
Yes. You may opt out at any time. Your insurance policy will NOT be cancelled even if you opt out of my Drive program. This program is optional. Please contact your broker if you have any questions.
Your premium will not increase as a result of the data used to calculate the discount. However, on renewal your enrolment discount will be replaced by a personalized discount based on your driving habits. This personalized discount can range between 0%-25%.
To change your online password, go to your my Drive website and simply click the “Change Password” link on the top right corner of your screen.
Statistically, you are more likely to be involved in an accident between 12 a.m. and 4 a.m. Therefore, your driving during this time of day will be taken into consideration when calculating your potential discount. However, my Drive also takes into consideration the number of rapid acceleration and hard braking events to determine your potential discount.
Yes. Every principal driver on the policy can enrol if they meet the eligibility criteria.