Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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Contact Intact Insurance

Find a location

Find the Intact Insurance location nearest you in the list below. 

Intact Insurance Calgary

321 6th Avenue S.W., Suite 1200
Calgary AB T2P 3H3

Phone: (403) 269-7961

Toll-free: 1 (844) 389-3765

Hours of operation:

Monday to Friday: 8:30am - 5:00pm


Intact Insurance Edmonton

10830 Jasper Avenue, 700
Edmonton AB T5J 2B3

Phone: (780) 428-7544

Toll-free: 1 (844) 889-3766

Hours of operation:

Monday to Friday: 8:30am - 5:00pm


General Inquiries

Intact Insurance offers its services through a vast network of independent insurance brokers across the country. Intact Insurance is Canada's largest provider of business, home, and car insurance.

If you have questions about us or our products, your best source for information is your broker. If you have questions about your policy, want to make a change, or need to update your personal information – these are greater reasons to contact your insurance broker. (Your broker information is listed on your policy).


Submit a Claim Online

You can submit car and home claims on Client Centre and on the Intact Insurance app.  Login to submit a claim online.

Claims Hotlines

If it’s after business hours and you have an emergency on your hands, here’s the number to call:

Personal Insurance

1 (866) 464-2424

Specialty Insurance

1 (888) 448-4140

Customer Satisfaction

Intact Insurance is committed to providing customers with exceptional service. It is important to us that our customers let us know how we are doing. If you are not satisfied with the service you have received, we encourage you to give us your feedback through the following Complaint Handling Protocol. We want to ensure that your concerns are handled fairly and efficiently.

Online Services

Have questions about the Intact Insurance Online Services? Access the user guide for tutorials, FAQs and more. Access the Online services user guide here.

Consumer Information

Learn more about how you can protect yourself from fraud and the scams that might affect you.

Whistleblower Hotline

Intact is committed to conducting business with the highest standards of integrity, ethics, respect, excellence and social responsibility.

To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.

Website Feedback

We're always striving to make your experience with us better, and our website is no exception.  If you have feedback about our website please complete our website feedback survey.  It will help us improve your website experience. 

For media only:

If you are a member of the media, please contact the media relations team here.